Terms & Conditions

Customer Support:
My Shape customer support team is available Mon – Fri 8am -5pm EST, to assist you with any questions. You can reach our customer support team at 866-561-8416 or via email at myshape@customerstatus.com. Please note: Our Customer Service representatives are not trained medical professionals and therefore cannot provide medical advice. All orders can be tracked online www.customerstatus.com. Tracking instructions will be provided in your order and shipping-confirmation email.

My Shape ships most orders within 1-2 business days. Credit cards will not be charged unless inventory is available, and the order is ready to be shipped. We offer free shipping when you order 2 bottles of more to all US addresses. 

Telephone Calls & Call Recording:
When you place an order with My Shape, you will be asked to provide us with a telephone number where we can reach you. Your telephone number is required so that My Shape can reach you with informational calls related to your orders. All calls to and from My Shape may be monitored or recorded for quality and training purposes.

Payment Plans for Monthly Shipments:
If you chose a monthly replenishment plan for your order, your credit card will be charged for the first payment at the time of order. Every other payment will be charged every 30 calendar days once the product is shipped. You can cancel at anytime by contacting our customer service at: Tel: 866-561-8416 or via email at myshape@customerstatus.com.

Return Policy:
My Shape backs all products by a 30-day money back guarantee on your first order. The 30-day period begins on the day that your package is received. If you wish to make a return, please contact us at 866-561-8416 within the first 30 days of receiving your order for a return authorization number and return instructions. The 30-day guarantee is good for first time orders only, limit one per customer. Please contact us to ensure that you are eligible for a refund before returning your product to us.
Please note: My Shape does not pay for return shipping fees and does not refund any shipping costs paid.